FAQ
Do you have any other important questions? This is where you'll find the answers.
All payments made with company credit cards are booked to one account. The advantages of company cards are as follows: Monthly reporting: The company receives one invoice for all cards each month. Expense payments are not financed in advance by employees; administratively resource-intensive cash advances on the part of the company are no longer required. Precise separation of company and private spending. Uniform insurance coverage for all employees. Business credit card invoices can also be used for tax purposes.
It makes sense to issue business credit cards to employees who generate a certain volume of expenses and who have constantly recurring expenses, such as driving, air, and rail travel expenses, hotel costs, restaurant costs, parking and telephone charges, client gifts, etc. We recommend that the company issue conditions of use for cards, which can be an integral part of the existing expense regulations. In many well-known companies it is accepted practice to issue company cards as required, irrespective of hierarchical position.
In principal, the cardholder is not held liable providing the obligation to exercise due care in accordance with the General Conditions is observed following the loss/theft. It is important to have the card blocked immediately following discovery of the loss. A card replacement is generally available within 48 hours, or within 24 hours in the case of the Credit Suisse Gold Business American Express® Card. Often the card can even be replaced at one of the 3,200 American Express travel agencies and representative offices worldwide.
Transactions executed as a result of misuse by third parties must be objected to in writing to Swisscard AECS GmbH immediately upon discovery, and 30 days after the invoice date at the latest.
We recommend the appointment of a card administrator, who assumes responsible for all matters regarding business credit cards. We recommend integrating separate conditions of use for business credit cards into the expense regulations.
This is not possible for our credit cards. A photograph is not an internationally recognized security element (unlike the signature, passport control, checking with authorization offices, PIN code).
CompanyOnline offers better card management for your company and cardholders, any time and from anywhere. You can view, manage and download your card data.
Summary of functions
Summary of your current account information
View the monthly statements and extracts (PDF) for the last six months
Full information about transactions, cardholders, account movements and card use as a cockpit or detailed overview
Individual inquiries from helpful reports (e.g. cardholder list)
Download transactions for the required time period and in various formats (Excel, CSV, etc.)
You can find the following information under CompanyOnline:
- View the monthly statements and extracts (PDF) for the last six months
- Full information about transactions, cardholders, account movements and card use as a cockpit or detailed overview
- A summary of all accounts with current account balance, payment deadline, minimum amount of payment as well as a clear list of purchases, cash withdrawals, fees etc.
- Customized download of transactions for the required time period and in various formats (Excel, CSV etc.)
CompanyOnline is available in English, German, French and Italian. You can change the language under "Language" when registering or every time you log in. If you are using a device that is configured in a different language, it is possible that you may have to select the language you want again when you log in.
On the CompanyOnline homepage under "My Messages" you will find a link where the following forms can be found and printed out:
- Application forms
- DD form
- Power of attorney form also for changing the CompanyOnline administrators
- Form to define the beneficial owner
- Complaint form
These forms are also available under the following link.
The Terms and Conditions and Privacy Policy can be found under the following link.
You can view the Terms and Conditions in CompanyOnline at any time. Every user must accept the Terms and Conditions during registration.
An extra security level has been installed to prevent any unauthorized people from being able to log into CompanyOnline. This is applied every time a CompanyOnline administrator or cardholder logs in.
Once the user ID, password and cell phone number have been entered, the person receives an SMS with a 6-digit mTAN code sent to their cell phone number. The person must enter this code when registering. If all login information is correct, the CompanyOnline homepage appears after registering successfully. If the login information is entered incorrectly three times, access is blocked to CompanyOnline.
In this case you have to contact our hotline:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
The code for the extra security level is sent by SMS. For this reason every user of CompanyOnline needs a mobile device. For the CompanyOnline administrator the cell phone number can only be changed in writing using the power of attorney form as they have access to all the company details in their role. The cardholder can manage their cell phone number themselves in CompanyOnline.
The security questions serve as an extra security level when resetting the password.
Your company can apply to activate CompanyOnline using the power of attorney form. The power of attorney form must be completed for each master account.
Two different user profiles enable individual access to CompanyOnline. This is coordinated to the different functional authorizations within the company and determines the displays and rights in CompanyOnline.
CompanyOnline administrators are nominated by your company using the power of attorney form, they can view all the company’s card information (monthly statements, individual transactions, etc.) and can manage and download these.
CompanyOnline administrators are set up by Swisscard AECS GmbH.
Cardholders can register independently after CompanyOnline is activated and have access to their own card account. As a result, they can view, manage and download their individual transactions, monthly statements, etc.
Once activated, all the transactions made using the cards and monthly statements are available in CompanyOnline.
You can find the power of attorney form under the following link.
The company can nominate one or more CompanyOnline administrators using the power of attorney form. These people can view all the company’s card information. Including all the accounts that are set up for the company. These people have the overall summary of all details on CompanyOnline.
If a billing recipient is defined, the billing account is assigned to this person.
If nominated as CompanyOnline administrators, these people are at the same time authorized to place requests by phone and in writing and communicate with Swisscard AECS GmbH by email. You can find the exact scope of the power of attorney on the power of attorney form.
Please complete all the fields. Specifically the cell phone number (is required to send the code for login) and email address (to send messages). For more information see "Why do I receive email messages?".
The company can delete or reassign CompanyOnline administrators at any time. For this a new power of attorney form must be completed and sent to Swisscard AECS GmbH.
CompanyOnline administrators are set up by Swisscard AECS GmbH.
You can find the power of attorney form under the following link
These people can view all the company’s card information. Including all the accounts that are set up for the company. These people have the overall summary of all details on CompanyOnline.
If a billing recipient is defined, the billing account is assigned to this person.
If nominated as CompanyOnline administrators, these people are at the same time authorized to place requests by phone and in writing and communicate with Swisscard AECS GmbH by email. You can find the exact scope of the power of attorney on the power of attorney form.
Please complete all the fields. Specifically the cell phone number (is required to send the code for login) and email address (to send messages). For more information see "Why do I receive email messages?".
The company can delete or reassign CompanyOnline administrators at any time. For this a new power of attorney form must be completed and sent to Swisscard AECS GmbH.
CompanyOnline administrators are set up by Swisscard AECS GmbH.
You can find the power of attorney form under the following link
After activation by Swisscard AECS GmbH the company receives a letter of confirmation that it has been activated for CompanyOnline. From this point in time the company can inform its staff that they can register.
CompanyOnline administrators are informed separately as they are set up by Swisscard AECS GmbH.
CompanyOnline administrators are set up by Swisscard AECS GmbH based on the submitted power of attorney form. They receive the user ID by email and the password separately by post. As soon as both the login information has been received, the CompanyOnline administrator can log in.
When they first log in, they have to change the password and answer some security questions. They then receive their 6-digit mTAN code for the extra security level in their login process.
We recommend logging in for the first time as soon as the information is received. The link to CompanyOnline is live at www.companycards.ch or on your bank’s website under "CompanyOnline".
Cardholders can register independently after CompanyOnline is activated and have access to their own card account. As a result, they can view, manage and download their individual transactions, monthly statements, etc. As the information only refers to their own card account, it is possible for them to register themselves.
Two different user profiles enable individual access to CompanyOnline. This is coordinated to the different functional authorizations within the company and determines the displays and rights in CompanyOnline.
CompanyOnline administrators are nominated by your company using the power of attorney form, they can view all the company’s card information (monthly statements, individual transactions, etc.) and can manage and download these.
Cardholders can register independently after CompanyOnline is activated and have access to their own card account. As a result, they can view, manage and download their individual transactions, monthly statements etc.
Once activated, all the transactions made using the cards and monthly statements are available in CompanyOnline.
You can find the power of attorney form under the following link
A person authorized by your company can temporarily have CompanyOnline blocked or completely closed by phone or in writing at any time. There are no cancellation notice periods.
Please note that if CompanyOnline is closed, the details in the tool can no longer be updated and users no longer have access to CompanyOnline. The information can still be updated if it is temporarily blocked. Users do not have access to CompanyOnline until the block is lifted.
If you would like to reverse the closure of CompanyOnline, you have to apply for reactivation using the power of attorney form.
You can find the power of attorney form under the following link
If a new CompanyOnline administrator is defined, a new power of attorney form has to be submitted. They are set up by Swisscard AECS GmbH and receive the login information by email (user ID) and the password separately by post.
The access rights and details of the old CompanyOnline administrator are deleted. They no longer have access to CompanyOnline.
If a CompanyOnline administrator has to be blocked straight away, this can be done with immediate effect by a person authorized by your company by calling our helpline. Afterwards, a new CompanyOnline administrator must be defined though by submitting a new power of attorney form.
A CompanyOnline administrator can also be temporarily blocked and then reactivated. This can be done by an authorized person from your company calling us.
Cardholders can be blocked or deleted by an authorized representative or themselves by calling our helpline.
You are still sent the monthly statements/extracts by post and can also find electronic copies of your monthly statements/extracts as PDF files in CompanyOnline. You can download and print off the PDF files on request. The six last statement periods are displayed in CompanyOnline.
CompanyOnline meets today’s security standards. Secure user login is guaranteed by the user ID, password and an extra security level with a 6-digit mTAN code.
Your company has to apply for CompanyOnline to be activated using the power of attorney form.
Two different user profiles enable individual access to CompanyOnline. This is coordinated to the different functional authorizations within the company and determines the displays and rights in CompanyOnline.
CompanyOnline administrators are nominated by your company using the power of attorney form, they can view all the company’s card information (monthly statements, individual transactions, etc.) and can manage and download these.
CompanyOnline administrators are set up by Swisscard AECS GmbH.
Cardholders can register independently after CompanyOnline is activated and have access to their own card account. As a result, they can view, manage and download their individual transactions, monthly statements, etc.
Once activated, all the transactions made using the cards and monthly statements are available in CompanyOnline.
You can find the power of attorney form under the following link.
CompanyOnline administrators are set up by Swisscard AECS GmbH based on the power of attorney form submitted by the company. You receive your user ID by email and the password separately by post. As soon as you have received both the login information, you can log in.
When you first log in, you have to change the password and answer some security questions. Then you receive your 6-digit mTAN code for the extra security level.
We recommend logging in for the first time as soon as the information is received.
After activation by Swisscard AECS GmbH the company receives a letter of confirmation that it has been activated for CompanyOnline. Staff can register from this point in time.
CompanyOnline administrators are informed separately as they are set up by Swisscard AECS GmbH.
An extra security level has been installed to prevent any unauthorized people from being able to log into CompanyOnline. This is applied every time a CompanyOnline administrator or cardholder logs in.
Once the user ID, password and cell phone number have been entered, the person receives an SMS with a 6-digit mTAN code to their cell phone number. The person must enter this code when registering. If all the login information is correct, the CompanyOnline homepage appears after registering successfully. If the login information is entered incorrectly three times, access is blocked to CompanyOnline.
In this case you have to contact our hotline:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
The code for the extra security level is sent by SMS. For this reason every user of CompanyOnline needs a mobile device. For the CompanyOnline administrator the cell phone number can only be changed using the power of attorney form as they have access to all the company details in their role. The cardholder can manage their cell phone number themselves in CompanyOnline.
You receive the following email messages so that you are informed when something is provided for you or changed in CompanyOnline:
- Posting of new monthly statement (if linked to a billing account)
- When the payment deadline has expired.
- If you have forgotten your password.
The messages are sent to the email address provided on the power of attorney form. You can change the email address by filling out a new power of attorney form. In this case you receive a new user ID. The email address cannot be changed in CompanyOnline for security reasons.
As a CompanyOnline administrator you can view all the company’s card information (monthly statements, individual transactions, etc.) and manage and download these.
- Summary of your current account information
- View the monthly statements and extracts (PDF) for the last six months
- Full information about transactions, cardholders, account movements and card use as a cockpit or detailed overview
- Individual inquiries from helpful reports (e.g. cardholder list)
- Download transactions for the required time period and in various formats (Excel, CSV etc.)
Please follow the steps below:
- If you have forgotten your password, you can choose "Reset login information" on the login page.
- Please then enter your user ID and registered email address.
- You will receive a message with a link. Click on the link.
- Enter your user ID and choose "Reset password". Unlock your CompanyOnline access (if necessary).
- Answer the security questions.
- Choose a new password.
If you have any other questions:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can change your password on the homepage at any time.
- Go to "Edit password".
- Enter the current password.
- Enter the new password.
- Confirm the new password.
- Answer the password hint.
If you have any other questions:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
Please check whether you have entered the login information and extra security code correctly.
If you have not received the security code, you can request it again.
Access may be denied to CompanyOnline by the system for security reasons.
If you have any other questions:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all card accounts that are set up for your company under "Monthly statement/extract".
- You can select accounts by the cardholder’s name, card number, company name and whether you want all active or also closed accounts under "Accounts managed by me".
- You receive a list with all accounts based on your selection.
You can find detailed information about a specific card account under "Details".
Please note that besides the cardholders’ accounts you may also have one or more billing accounts in your company structure.
IMPORTANT: The billing accounts’ numbers are structured like card numbers but are not valid card numbers.
If you have any questions about card accounts:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all cardholders who are set up under your company (basic account) under "Monthly statement/extract".
- You can select accounts by the cardholder’s name, card number, company name and whether you want all active or also closed accounts under "Accounts managed by me".
- You receive a list with all accounts based on your selection.
If you have any questions about card accounts:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all the monthly statements/extracts for accounts set up for your company under "Monthly statement/extract".
Select "Details" under the card account you want.
Here you will find the following information:
- Account summary with the most important information
- Transactions for the current statement period
- Choose a different statement period to view previous transactions.
You receive transaction information incl. date, merchant, amount, currency, conversion rate, etc.
You can also download the transactions in different formats (Excel, CSV, etc.).
In addition, you can view and download the monthly statements provided (PDF).
Please note that the borrowing rate may be split up in "Purchases" and "Cash withdrawals" when you view or download the transactions. The borrowing rate is shown consolidated on the monthly Statement.
You can find all monthly statements/extracts that are set up for your company under "Monthly statement/extract".
- You can select the monthly statements/extracts by the cardholder’s name, card number and whether you want all active or also closed accounts under "Search by monthly statements/extracts".
- Enter the time period that you want (possible to go back six months).
- You receive a list with all monthly statements/extracts based on your selection.
You can also access the monthly statement for a specifically selected account:
- Select "Details".
- Then click on "Monthly statement/extracts".
You receive a list with all monthly statements/extracts going back up to six months.
Please note that the borrowing rate may be split up in "Purchases" and "Cash withdrawals" when you view or download the transactions. The borrowing rate is shown consolidated on the monthly statement.
If you have any questions about card accounts:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all the monthly statements/extracts for accounts set up for your company under "Monthly statement/extract".
Select "Details" under the card account you want.
Here you will find the following information:
- Transactions for the current statement period
- Choose a different statement period to view previous transactions.
You receive transaction information incl. date, merchant, amount, currency, conversion rate, etc.
You can also download transactions in different formats by clicking on "Download".
Choose the format you want (Excel, CSV, etc.) and save the document to your hard drive.
In addition, you can view and download the monthly statements provided (PDF).
Please note that the borrowing rate may be split up in "Purchases" and "Cash withdrawals" when you view or download the transactions. The borrowing rate is shown consolidated on the monthly Statement.
The cardholder details cannot be managed by CompanyOnline administrators in CompanyOnline.
Cardholders can manage their cell phone number and email address themselves.
However, as an authorized person you can contact Swisscard AECS GmbH by phone at any time:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all the transactions for the last 27 months for the accounts that are set up for your company under "Show transaction details/transactions".
You have the option of searching for transactions sorted by accounts or divisions.
Select the account(s) you are looking for, define the breakdown period required and click "Search".
All the transactions in the specified period are then displayed for viewing.
Afterwards you can break down the selected account(s) even more.
Additional search criteria for breaking down your analysis can be found under "Advanced search[+]".
You can save the search criteria you defined under "Save search" for regular enquiry.
You can find all your transaction analysis that you have saved or started under "Show transaction details/output log".
You can find more information about the transaction, for example flight/rental car bookings and hotel reservations, if available, in the log under "Details".
Detailed information can also be queried, e.g. stored addresses for your card accounts:
Click "Accounts".
Select "Manage cards".
You get an overview of all card accounts and details under the accessed basic account.
You can also filter the display and just display the accounts you want or personalize the information using "Show/hide columns".
The specific account is displayed by clicking "Details" in the overview:
Card information
Stored addresses, phone numbers etc.
Expiry date
Changes can only be made by a customer service adviser.
CompanyOnline offers a dashboard for quick summa+J12ry of movements on the basic account. The dashboard can be selected under "Reports"/"Dashboard" and customized by selecting the time period; graphics can be displayed and hidden:
- Full program spending
- "Top 10" merchants
- Average transaction amount and spending
- "Top 10" cardholders
- CompanyOnline users and logins
- New users
- New issuing of cards
- Statement downloads
CompanyOnline offers a selection of standard reports under "Reports"/"Standard reports", which can be easily selected and downloaded in different formats:
- Cardholder profile
- List of transactions by cardholder
- General transaction report
- Report about card use by merchant
- Audit report
- Audit report by user
- User profiles report
The following data can also be analyzed under "Data assignment":
- Account information
- List of cardholders
CompanyOnline offers a list of cardholders under "Reports"/"Data assignment" with all the relevant information about the cardholders (e.g.):
- Number of active cardholders
- Cardholder name
- Date account opened
- Limit
- Billing day etc.
Cardholders can register themselves as soon as the company has been activated by Swisscard AECS GmbH. Cardholders receive the appropriate information from the company or their representatives (e.g. internal card administrators).
Registration is very simple:
You can find the link to CompanyOnline at www.companycards.ch or on your bank’s website under "CompanyOnline".
Click on "Not registered" on the login page. Ideally you should have your card to hand.
Step 1 – "Card number"
Enter your card number and click "Next" to confirm.
Step 2 – "Create user ID and password"
Enter the required user information and click "Next" to confirm.
Step 3 – "Registering an existing credit card"
Enter the required card information. You can find this on your card.
Enter your date of birth.
Once you have done so, click "Next".
Step 4 – "Account has been registered"
Confirm your information by clicking "Next".
Step 5 – "Enter 6-digit mTAN"
Your personal mTAN code (SMS code) is now sent to the cell phone number you provided. Enter this in the field and click "Next" to confirm.
Step 6 – "Other safety information"
Fill in your security questions and click "Next" to confirm.
Step 7 – "Terms of Use"
Accept the CompanyOnline Terms of Use to finish registering.
Step 8 – "You have successfully registered your account"
Confirm your registration by clicking "Complete". The homepage appears once you have registered successfully.
It is possible that you may not be able to access CompanyOnline despite registering. This may be due to security reasons or because the company has not been activated yet.
You can contact Swisscard AECS GmbH by phone:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
An extra security level has been installed to prevent any unauthorized people from being able to log into CompanyOnline. This is applied every time a CompanyOnline administrator or cardholder logs in.
Once the user ID, password and cell phone number have been entered, the person receives an SMS with a 6-digit mTAN code to their cell phone number. The person has to enter this code in "Step 5" when registering. If all the login information is correct, the CompanyOnline homepage appears after registering successfully. If the login information is entered incorrectly three times, access is blocked to CompanyOnline.
In this case you have to contact our hotline:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
The code for the extra security level is sent by SMS. For this reason every user of CompanyOnline needs a mobile device. The cardholder can manage their cell phone number themselves in CompanyOnline.
You receive the following email messages so that you are informed when something is provided for you or changed in CompanyOnline:
- Posting of new monthly statement
- When the payment deadline has expired.
- If you have forgotten your password.
The messages are sent to the email address that was provided. You can change your email address at any time in CompanyOnline on the homepage under "Edit personal information".
As a cardholder you can view your personal card information (monthly statements, individual transactions, etc.) and manage and download these.
- View the monthly statements and extracts (PDF) for the last six months.
- A summary and details of the transactions
- A summary of all accounts with current account balance, possible payment deadline, minimum amount of payment as well as a clear list of purchases, cash withdrawals, fees, etc.
- Download transactions for the required time period and in various formats (Excel, CSV, etc.)
- If you have forgotten your password, you can choose "Reset login information" on the login page.
- Please then enter your user ID and registered email address.
- You will receive a message with a link. Click on the link.
- Enter your user ID and choose "Reset password". Unlock your CompanyOnline access (if necessary).
- Answer the security questions.
- Choose a new password.
If you have any other questions:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can change your password on the homepage at any time.
- Go to "Edit password".
- Enter the current password.
- Enter the new password.
- Confirm the new password.
- Answer the password hint.
If you have any other questions:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
Please check whether you have entered the login information and extra security code correctly.
If you have not received the security code, you can request it again.
Access may be denied to CompanyOnline by the system for security reasons.
If you have any other questions:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find your account information under "Monthly statement/extract".
You can view the following information:
- View the monthly statements and extracts (PDF) for the last six months.
- A summary and details of the transactions
- A summary of all accounts with current account balance, payment deadline, minimum amount of payment as well as a clear list of purchases, cash withdrawals, fees, etc.
- Download transactions for the required time period and in various formats (Excel, CSV, etc.)
If you have any questions about card accounts:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all the monthly statements/extracts for your account under "Monthly statement/extract".
Select "Details" under the card account you want.
Here you will find the following information:
- Account summary with the most important information
- Transactions for the current statement period
- Choose a different statement period to view previous transactions.
You receive transaction information incl. date, merchant, amount, currency, conversion rate, etc.
You can also download the transactions in different formats (Excel, CSV, etc.).
In addition, you can view and download the monthly statements provided (PDF).
You can find all the monthly statements/extracts for your account under "Monthly statement/extract".
- You can select the monthly statements/extracts by the cardholder’s name, card number and whether you want all active or also closed accounts under "Search by monthly statements/extracts".
- Enter the time period that you want (possible to go back six months).
You receive a list with all monthly statements/extracts based on your selection.
You can also access the monthly statement for a specifically selected account:
- Select "Details".
- Then click on "Monthly statement/extracts".
You receive a list with all monthly statements/extracts going back up to six months.
If you have any questions about card accounts:
You can reach our hotline from Monday to Friday from 8.30 a.m. to 5.30 p.m.
You can find all the monthly statements/extracts for your account under "Monthly statement/extract".
You can download transaction details and monthly statements.
Select "Details" under the card account you want.
Here you will find the following information:
- Transactions for the current statement period
- Choose a different statement period to view previous transactions.
You receive transaction information incl. date, merchant, amount, currency, conversion rate, etc.
You can also download transactions in different formats by clicking on "Download".
Choose the format you want (Excel, CSV, etc.) and save the document to your hard drive.
In addition, you can view and download the monthly statements provided (PDF).
Detailed information can also be queried, e.g. stored addresses for your card accounts:
- Click "Accounts".
- Select "Manage cards".
- You get an overview of all card accounts and details under the accessed basic account.
- You can also filter the display and just display the accounts you want or personalize the information using "Show/hide columns".
- You the specific account is displayed by clicking "Details" in the overview:
- Card information
- Stored addresses, phone numbers etc.
- Expiry date
Changes can only be made by a customer service adviser.